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Stuck on identity verification for my claim

Ingrid Laurent · 2026-07-18T23:16:25.724Z

My claim has been on hold for 26 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Ingrid Laurent
7/19/2026, 1:16:25 AM
My claim has been on hold for 26 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?
Diego Laurent
9/26/2026, 9:55:41 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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