Stuck on identity verification for my claim

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. The in-person office has long lines. Can another ID be used?

Try a different device and good lighting for the photo. My first three failed because of glare.

Thanks for writing this out. I went through something close to it 9 months ago, and it settled down once I kept a simple log of every call and form.