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Stuck on identity verification for my claim

Bjorn Solberg · 2026-05-11T09:03:31.924Z

My claim has been on hold for 22 weeks because the identity check will not accept my documents. I am in Wichita, in case local advice matters. I tried the online option twice and the app crashed. Can another ID be used?

Bjorn Solberg
5/11/2026, 11:03:31 AM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I am in Wichita, in case local advice matters. I tried the online option twice and the app crashed. Can another ID be used?
Mei Solberg
9/17/2026, 9:14:00 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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