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Stuck on identity verification for my claim

Bhavna Whitfield · 2026-07-02T17:21:32.372Z

I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?

Bhavna Whitfield
7/2/2026, 7:21:32 PM
I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?
Freya Whitfield
9/23/2026, 10:44:20 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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