Stuck on identity verification for my claim

I do not have a current driver's licence and they want one. There are 4 people counting on me, so I am trying to be careful. The in-person office has long lines. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.