Stuck on identity verification for my claim - 8 weeks in

My claim has been on hold for 8 weeks because the identity check will not accept my documents. The in-person office has long lines.

Write down the date and reference number each time you try. They asked for it when I finally got through.

Thanks for writing this out. I went through something close to it 4 months ago, and it got easier once I kept a simple log of every call and form.