Stuck on identity verification for my claim - 8 months and counting

My claim has been on hold for 20 weeks because the identity check will not accept my documents. I am in Cleveland, in case local advice matters. The in-person office has long lines. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.