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Stuck on identity verification for my claim - 8 months and counting

Noah Baptista · 2026-06-16T16:58:45.255Z

My claim has been on hold for 23 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed.

Noah Baptista
6/16/2026, 6:58:45 PM
My claim has been on hold for 23 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed.
Sofia Baptista
9/27/2026, 12:27:33 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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