Thread
Stuck on identity verification for my claim - 7 months and counting
Wei Thorne
8/12/2026, 10:13:45 PM
My claim has been on hold for 21 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Avery Thorne
9/26/2026, 10:05:52 PM
Keep everything in writing and save the confirmation numbers. It saved me later.
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