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Stuck on identity verification for my claim

Freya Silva · 2026-09-24T09:30:59.367Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Freya Silva
9/24/2026, 11:30:59 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Chidi Silva
9/28/2026, 6:36:24 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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