Thread
Stuck on identity verification for my claim
Carlos Halvorsen
6/25/2026, 4:49:21 AM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. Any experience at all would help. The in-person office has long lines. Can another ID be used?
Kwame Halvorsen
9/27/2026, 4:28:15 AM
Write down the date and reference number each time you try. They asked for it when I finally got through.
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