Stuck on identity verification for my claim

I do not have a current driver's licence and they want one. It has been weighing on me all week. I tried the online option twice and the app crashed.

Thanks for writing this out. I went through something close to it 8 months ago, and it settled down once I kept a simple log of every call and form.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.