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Stuck on identity verification for my claim

Vivek Prieto · 2026-05-20T02:55:51.104Z

My claim has been on hold for 19 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

Vivek Prieto
5/20/2026, 4:55:51 AM
My claim has been on hold for 19 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?
Sanjay Prieto
9/19/2026, 4:01:48 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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