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Stuck on identity verification for my claim

  • Pilar Alvarado

    8/28/2026, 9:42:14 PM

    My claim has been on hold for 21 weeks because the identity check will not accept my documents. It has been a long 21 weeks. Nobody answers the phone. Do I need an appointment?

  • Malaika Alvarado

    9/18/2026, 10:42:16 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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