Stuck on identity verification for my claim

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.