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Stuck on identity verification for my claim

Freya Kowalski · 2026-08-05T17:44:24.566Z

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. I tried the online option twice and the app crashed. Can another ID be used?

Freya Kowalski
8/5/2026, 7:44:24 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. I tried the online option twice and the app crashed. Can another ID be used?
Chidi Kowalski
9/18/2026, 11:27:27 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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