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Stuck on identity verification for my claim

Nadia Okonkwo · 2026-07-01T11:01:01.815Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. Nobody answers the phone. Do I need an appointment?

Nadia Okonkwo
7/1/2026, 1:01:01 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. Nobody answers the phone. Do I need an appointment?
Kenji Okonkwo
9/23/2026, 6:15:03 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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