Stuck on identity verification for my claim - 4 months and counting

I do not have a current driver's licence and they want one. There are 11 people counting on me, so I am trying to be careful. Nobody answers the phone. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.