Stuck on identity verification for my claim - 4 months and counting

My claim has been on hold for 15 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone. Can another ID be used?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.