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Stuck on identity verification for my claim

  • Sanjay Fontaine

    9/19/2026, 6:20:00 PM

    My claim has been on hold for 7 weeks because the identity check will not accept my documents. There are 10 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

  • Vivek Fontaine

    9/28/2026, 7:23:35 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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