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Stuck on identity verification for my claim

Quinn Grimaldi · 2026-05-23T04:30:51.926Z

My claim has been on hold for 20 weeks because the identity check will not accept my documents. There are 10 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed.

Quinn Grimaldi
5/23/2026, 6:30:51 AM
My claim has been on hold for 20 weeks because the identity check will not accept my documents. There are 10 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed.
Riley Grimaldi
9/26/2026, 6:24:59 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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