Stuck on identity verification for my claim - 3 months and counting

I do not have a current driver's licence and they want one. I do not usually post, so bear with me. Nobody answers the phone. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.