Stuck on identity verification for my claim

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 22 weeks. Nobody answers the phone. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it 4 months ago, and it got easier once I kept a simple log of every call and form.