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Stuck on identity verification for my claim

  • Thea Alvarado

    4/25/2026, 3:14:53 AM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

  • Pilar Alvarado

    9/25/2026, 3:36:18 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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