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Stuck on identity verification for my claim

Vivek Haddad · 2026-07-08T02:26:04.127Z

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Vivek Haddad
7/8/2026, 4:26:04 AM
My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Sanjay Haddad
9/25/2026, 4:42:55 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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