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Stuck on identity verification for my claim

Farid Nkemelu · 2026-08-15T09:20:37.933Z

My claim has been on hold for 4 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

Farid Nkemelu
8/15/2026, 11:20:37 AM
My claim has been on hold for 4 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?
Camila Nkemelu
9/25/2026, 8:30:56 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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