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Stuck on identity verification for my claim

Nadia Farrow · 2026-05-17T05:44:20.949Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Can another ID be used?

Nadia Farrow
5/17/2026, 7:44:20 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Can another ID be used?
Kenji Farrow
9/28/2026, 3:21:24 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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