Stuck on identity verification for my claim - 26 weeks in

My claim has been on hold for 26 weeks because the identity check will not accept my documents. It has been a long 26 weeks. The in-person office has long lines. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.