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Stuck on identity verification for my claim

Elena Kojima · 2026-08-25T14:05:41.668Z

I do not have a current driver's licence and they want one. It has been a long 6 weeks. I tried the online option twice and the app crashed. Do I need an appointment?

Elena Kojima
8/25/2026, 4:05:41 PM
I do not have a current driver's licence and they want one. It has been a long 6 weeks. I tried the online option twice and the app crashed. Do I need an appointment?
Hiro Kojima
9/28/2026, 9:49:49 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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