Stuck on identity verification for my claim - 22 weeks in

I do not have a current driver's licence and they want one. There are 12 people counting on me, so I am trying to be careful. The in-person office has long lines. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.