Thread
Stuck on identity verification for my claim - 22 weeks in
Bjorn Nkemelu
6/8/2026, 6:22:34 AM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?
Mei Nkemelu
9/23/2026, 6:42:12 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.
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