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Stuck on identity verification for my claim - 21 weeks in

Emeka Delacroix · 2026-06-11T05:18:07.108Z

I was asked to verify my identity and the site keeps rejecting my photo ID. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

Emeka Delacroix
6/11/2026, 7:18:07 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?
Bjorn Delacroix
9/20/2026, 8:31:14 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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