Thread
Stuck on identity verification for my claim - 2 weeks in
Pilar Kojima
6/15/2026, 2:12:26 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed.
Malaika Kojima
9/28/2026, 6:55:29 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.
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