Thread
Stuck on identity verification for my claim - 2 weeks in
Mei Winters
8/10/2026, 1:16:18 PM
My claim has been on hold for 2 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Yuki Winters
9/21/2026, 4:45:38 PM
Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.
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