Stuck on identity verification for my claim

I was asked to verify my identity and the site keeps rejecting my photo ID. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.