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Stuck on identity verification for my claim - 18 weeks in

Dahlia Sandoval · 2026-07-20T11:22:28.911Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed.

Dahlia Sandoval
7/20/2026, 1:22:28 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed.
Aditi Sandoval
9/24/2026, 4:41:43 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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