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Stuck on identity verification for my claim - 18 weeks in

Kenji Okonkwo · 2026-07-18T01:35:26.641Z

I do not have a current driver's licence and they want one. It has been a long 18 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Kenji Okonkwo
7/18/2026, 3:35:26 AM
I do not have a current driver's licence and they want one. It has been a long 18 weeks. I tried the online option twice and the app crashed. What finally worked for you?
Priya Okonkwo
9/24/2026, 9:44:38 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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