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Stuck on identity verification for my claim

  • Casey Kojima

    5/25/2026, 11:36:11 PM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Sam Kojima

    9/29/2026, 1:58:01 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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