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Stuck on identity verification for my claim - 15 weeks in

Vivek Petrov · 2026-05-03T04:33:34.795Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Vivek Petrov
5/3/2026, 6:33:34 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Sanjay Petrov
9/21/2026, 6:24:38 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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