Stuck on identity verification for my claim - 14 weeks in

I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. What finally worked for you?

Thanks for writing this out. I went through something close to it 4 months ago, and it got easier once I kept a simple log of every call and form.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.