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Stuck on identity verification for my claim - 13 months and counting

Freya Marchetti · 2026-06-03T20:48:11.616Z

My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Freya Marchetti
6/3/2026, 10:48:11 PM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Chidi Marchetti
9/27/2026, 9:56:18 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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