Stuck on identity verification for my claim - 12 weeks in

I do not have a current driver's licence and they want one. I have read a lot of threads here and could not find my exact situation. The in-person office has long lines.

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.