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Stuck on identity verification for my claim - 12 months and counting

Mei Rasmussen · 2026-05-02T10:00:54.220Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 5 weeks. Nobody answers the phone. Can another ID be used?

Mei Rasmussen
5/2/2026, 12:00:54 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 5 weeks. Nobody answers the phone. Can another ID be used?
Yuki Rasmussen
9/18/2026, 9:28:04 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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