Stuck on identity verification for my claim - 11 weeks in

I do not have a current driver's licence and they want one. This is my first time dealing with any of this. I tried the online option twice and the app crashed. What finally worked for you?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.