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Stuck on identity verification for my claim - 11 weeks in

Nia Adeyemi · 2026-09-17T23:56:53.652Z

I do not have a current driver's licence and they want one. It has been a long 11 weeks. I tried the online option twice and the app crashed. Can another ID be used?

Nia Adeyemi
9/18/2026, 1:56:53 AM
I do not have a current driver's licence and they want one. It has been a long 11 weeks. I tried the online option twice and the app crashed. Can another ID be used?
Rami Adeyemi
9/22/2026, 12:47:46 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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