Stuck on identity verification for my claim - 11 months and counting

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I am in Sacramento, in case local advice matters. The in-person office has long lines. Can another ID be used?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.