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Stuck on identity verification for my claim - 11 months and counting

Nadia Okafor · 2026-08-12T16:58:12.544Z

I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?

Nadia Okafor
8/12/2026, 6:58:12 PM
I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?
Kenji Okafor
9/21/2026, 10:27:51 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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