Thread
Stuck on identity verification for my claim
Freya Delacroix
8/16/2026, 10:12:15 AM
My claim has been on hold for 24 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Chidi Delacroix
9/23/2026, 5:43:24 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.
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