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Stuck on identity verification for my claim

  • Kenji Nakamura

    4/18/2026, 4:14:15 AM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I am in Columbus, in case local advice matters. Nobody answers the phone. Can another ID be used?

  • Fatima Nakamura

    5/23/2026, 12:41:33 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Quinn Nakamura

    9/23/2026, 12:58:12 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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