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Stuck on identity verification for my claim

Fatima Kowalski · 2026-07-17T23:21:07.406Z

My claim has been on hold for 23 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Fatima Kowalski
7/18/2026, 1:21:07 AM
My claim has been on hold for 23 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Wei Kowalski
9/5/2026, 5:11:11 PM
Keep everything in writing and save the confirmation numbers. It saved me later.
Avery Kowalski
9/20/2026, 3:01:06 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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